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Calling Restrictions:

The Unlimited calls plan not to include a call for Territories like Yukon, Nunavut, N.W.T., and Independent Rate Centers serving some rural areas. The basic 911 emergency service MacTel provides is via third parties and is not controlled by MacTel. The 911 service has certain limitations versus traditional 911.

Money Back Guarantee:

Mactel offers a 7 days 'Trial and Money Back Guarantee' on its IP Telephony Service(s). The 7 days trial period (the "Trial Period") starts from the date in which the installation of your IP Telephony Service facilities has been successfully delivered and completed. The Seven days trial is counted from the day of your installation date, but not by any specific hours in which the actual installation was done. For any kind of service time exceeding six days, it will be counted as seven days. The seven days "Trial and Money Back Guarantee" is will be applicable and available only once at a specific address in conjunction with the purchase of our cable/fiber ATA, and/or ATA. For all returns and exchanges, you will be responsible for placing the Equipment properly in the original product packaging, customer also needs to make sure to include all accessories and other items originally provided by the manufacturer (including all manuals, paperwork, and accessories) in the box. The customer will be solely responsible for the cost of any missing item/items as such, which shall be charged to your account. Current costs for such items are: ATA router -$80, RJ11 Phone Line - $10, Splitter - $10, RJ45 cable- $5. Additionally, the Customer is responsible for all return shipping charges when returning the Equipment/Unit or requesting a replacement Equipment/Unit.