Privacy Policy

This Privacy Policy governs how MacTel.ca collects, maintains, uses, and discloses information collected from users (each, a "user") of the MacTel.ca website ("Site"). This privacy policy will be applicable for the Website and all services and products offered by MacTel.ca.

Personal Identification Information (P.I.N)

We may collect and safe keep personal identification information(P.I.N) from Customers/Users in different ways, including, but not restricted to, when Customers/Users visit our Website, place an order, fill out a form or submit a request and other related activities, features, services, resources or contents we make available on our Website. Customers/Users may be required to provide accurate and correct information related to their name, credit card information, phone number, mailing address, e-mail address. Customers/Users may, however, visit our Website anonymous mode. We will only collect personal identification information (P.I.N) from users if and when they voluntarily share or submit such information/data to us.
Customers/Users have the liberty to opt-out or refuse to provide us their personal identification information (P.I.N), except that it may not provide them from engaging in certain types of Website-related activities.

Non-personal identification information Data

Whenever Customers/users interact with our Website, we may collect and store non-personal identification information related to them. Non-personal identification information may include information like the type of computer, the browser name, and technical information about the user's connection means or medium to our Websites, such as the operating system(O.S.) and the internet service provider's utilized and other information similar to that.

Web browser cookies Policy

Our Website may use "cookies" to improve or enhance the user experience. Users' web browsers put cookies on their hard drive for safe record-keeping purposes and occasionally track information about them. Users may decline to accept the cookies and set their web browsers to refuse any cookies or notify you when they are being sent to them. If Users do so, please be informed that some sections of the Website may not perform or function properly or as desired.

How we use collected information

• To improve our customer service
  The information you share helps us respond efficiently to your customer service requests and support your needs more effectively.
• To personalize our user experience
  We may use the information to analyze certain patterns and how our Users as a group utilize the resources and services provided on our Website.
• To improve our Site and upgrade the features
  We may utilize the feedback provided by you to improve our services and products.
• To process payments and keep it hassle-free
  We may use the users' information about them while placing an order to provide service to that order. We do not share this data and information with outside or third parties with exceptions to the extent where it is a must to provide the service.
• To run a survey, promotion, contest, or other Website feature
  To send Users information or notifications for which they agreed to receive or about certain topics that we think might be useful for them as per our analysis or assumption.
• To send e-emails
  We may utilize the e-mail address to send updates and User information about their product or service order. It may also be used to troubleshoot or respond to their questions, inquiries, issues, and/or any other requests. If the user ever decides or confirms to opt-in to our mailing list, they will get e-mails that may include updates, company news, service or product-related information, etc. If the user intends to unsubscribe from receiving any future e-mails at any time, we have simple yet detailed unsubscribe instructions at the bottom side of every e-mail.

How do we safeguard your information?

We have industry-standard appropriate storage, data collection, security measures, and processing practices to protect against any unauthorized alteration, disclosure, access, or destruction of your personal information, password, transaction information username, and data stored on our Website. Private and sensitive data exchange between the Website and its Users takes place over a communication channel, which is SSL secured and encrypted and protected with digital signatures.

Sharing of your data

With this, we acknowledge that we do not trade, sell, or rent our users' personal identification information to any third party. We sometimes share basic aggregated demographic information/data not linked to any specific account or personal identification information regarding users or visitors with our advertisers, business partners, and trusted affiliates for the purposes mentioned above. To help us operate seamlessly, we may use third-party service providers for the Website, our business, and/or administer activities and purposes on our behalves, for example, sending out surveys, newsletters, or promotional offers. If you have provided us your consent or permission, then we may share your information or data with these third parties for those purposes, which are very limited.

Third-party websites or Service providers

Users may find advertising, promotions, or some other content on our Website that connects to the services and websites of our suppliers, advertisers, sponsors, licensors, partners, and other third parties. Hereby we confirm that we do not have any responsibility or control of the content or links that appear on these sites and the practices employed by any websites linked to or from our Site. Also, these other services or sites, including their links and content, may constantly be changing. These third-party and other websites and services may have their own customer service policies and privacy policies. Interaction and browsing on any third party website, including websites that link or connect to our Website, is subject to that third party website's own terms and policies.

Changes to this privacy policy

MacTel.ca has the sole rights and complete authority to update or change this privacy policy at any time. When we make any changes, at the bottom of this privacy policy page, we will revise the updated date. We sincerely encourage all users to frequently check this privacy policy page for any updates or changes to have the updated information about how we are helping to safeguard the personal information we collect. You understand and agree that it is your sole responsibility to check and review this privacy policy page from time to time and keep yourself updated with all modifications.

Your acceptance of these Privacy Policy terms

By using or visiting this Website, you confirm your acceptance of this policy and terms of service. If you intend not to agree to this policy, kindly do not use our Site. Your continued usage of the Website following the posting of changes or modifications to this policy will be considered as your acceptance of those modifications or changes.

Commissioner for Complaints about Telecommunications Services (CCTS)

CCTS is an agency independent of the telecommunications industry, whose role is to resolve individual and small business retail customers' complaints about their telecommunications services. If you have an issue with or complaint about the services you are receiving, including long-distance or local telephone service, wireless telephone services, you must first reach us out and try to resolve it directly with the service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.