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You need to have a high-speed internet connection, minimum 5mbps download, and 3mbps upload. 911 services come with a certain limitation (kindly check the terms and Condition, privacy and policy for further details)

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The following Internet services are compatible with MacTel home phone Service

• Broadband
• Cable Internet
• DSL

A minimum of at least 5 mbps download speed and 3 mbps upload speed is required.

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MacTel is compatible with most analog or digital corded or cordless phones. You can plug a cordless base station into your MacTel device and use several cordless handsets throughout your house. However, please do not connect your MacTel to your house’s internal wiring, as that can cause problems with properly sending and receiving calls. We do not recommend using a phone splitter with the MacTel, as it can cause problems with properly sending and receiving calls.

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You can order MacTel Service by visiting mactel.ca / select your plan

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You can receive unlimited incoming calls and make unlimited calls to Canada and US.
**Unlimited usage is governed by our Fair Usage Policy.

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Yes, we do provide Canadian or US numbers Free of charge.

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MacTel offers Phone Adaptor Rental for Free!

If you face any issues with the adaptor, we will replace the adaptor Unit. If you discontinue the service, you need to return the whole unit, including the adaptor in working condition to us.

No deposit is needed for Phone Adaptor Rental (for further details, check the terms and agreement section).

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Standard Calling feature includes all the popular features like Voicemail, Caller Display, Call Divert, International Calls Barring, Conference, Call Forwarding, Call Return, Do Not Disturb, Customized Your Caller ID, Voicemail, Call Transfer,911 Dialling, Call Hold, and Call-Waiting feature.

For more details, check here.

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Shipping Charge is for sending the Adaptor Box (Phone Adaptor, Power Adaptor, and Ethernet Cable) to your address by MacTel. Shipping charges start from $16.99 and may vary according to your province and country in your shipping address.

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Once dispatched, it will take about Seven to fifteen days for the parcel to reach your address within the Canada. If your shipping address is in US it may take more time. Once the item dispatch we wil inform you the tracking details via email.

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This is a One-time time fee only; Customers won't have to pay these charges again in case of renewal of service

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1.Plug the provided Ethernet cord into the port labelled “INTERNET” on your MacTel Device

2.Plug your phone into the port labeled “PHONE” on your MacTel Device

3. Connect the power adapter to your MacTel Device

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Once you have accessed the voicemail system, you will have the following options:

1- Play Voice Mail

2- Setup Menu

1- Unavailable message

2- Busy message

3- Personalize Name

4- Change Greeting

5- Change Pass code

3- Exit Voice Mail

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*71 – Enable Call Forwarding Activate

*72 – Disable Call Forwarding Deactivate

*78 – Enable Do Not Disturb

*79 – Disable Do Not Disturb off

*67 – Block Caller ID Block

*68 – Unblock Caller ID Unblock

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Not at all, to make calls to Canada just dial the ten-digit telephone number.

*71 – Enable Call Forwarding Activate

*72 – Disable Call Forwarding Deactivate

*78 – Enable Do Not Disturb

*79 – Disable Do Not Disturb off

*67 – Block Caller ID Block

*68 – Unblock Caller ID Unblock

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Calling to international numbers with your MacTel works the same as with a traditional provider.

Calls to the US/Caribbean:

Dial 1 + the area code + local number

Calls to countries outside North America

Dial 011 + country code + city code + local number

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You will get voicemails to your primary email.

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MacTel offers low and affordable international rates. Kindly check our current international rates. https://www.mactel.ca/rates

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No, you can only use it from MacTel Phone.

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No, It will Not Expire even if you cancel the service, and if there is any balance amount left, which is more than $5, then it will get a refund/transferred in your credit card.

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Calls are mostly free to the majority of locations in Canada. Calls to the Northwest, Yukon Territories, and pay-per-minute numbers require prepaid credits. If you ever feel you were required to purchase prepaid credits for a number that should be actually free, feel free to contact us on contact 416- 408-3367. We'll look into the matter and fix any errors (If there is any) within two working/business days.

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Click here and log into your MacTel account using the email address and your MacTel password. Once you have logged in, under the prepaid tab/International, choose the option to View/Add/ Prepaid Balance. Kindly visit our Subscriber Agreement for current updated information.

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Free Canada calling does not include calls to the Northwest and Yukon Territories of Canada or calls to a non-8YY calling card, conference, platform, or chat lines, for which additional fees will be applicable. MacTel offers low international call rates to other countries. Click here to check our international rates and tariff.

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Charges applied to any person calling you depend on their current calling plan with their current carrier.

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Canadian Number and Address require for 911 services. Will not function if the power or internet outage Will not function if the MacTel adapter is damaged or disabled WE recommend that you always keep your 911 Emergency Address up-to date.

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Log in to the My-MacTel portal using the email address and password you used when you registered your MacTel.

Click update Extension

Change your address and click update.

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The 911 Service that mactel.ca provides is not same but different from the traditional 911 service. All 911 calls will be routed to a Public Safety Answering Point (PSAP), to which the caller has to verbally provide her/his location or address, and other information. The PSAP is operated by a third party, who will be responsible for connecting your call to the appropriate emergency department. In case if you are unable to communicate or speak, the emergency respondent may not be able to dispatch units to you, or may only dispatch units to your last registered location, so it is your responsibility to keep all information up to date. However, your registered information, such as phone number and address, may not be available to the emergency respondent. Hence, you should always be prepared to provide your phone number and address when making the call.

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Automatically your plan will renew its self. If you cancel your auto renew then Simply log in to your MyMacTel and renew your plan or upgrade your plan.

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No, you do not have to inform your Internet Service Provider (ISP) that you are using MacTel.

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No, you do not have to notify MacTel or reconfigure your MacTel when you change your Internet Service Provider (ISP).

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MacTel requires power to function. If your MacTel Phone adapter , Internet modem or router are not connected to a backup power supply, MacTel will not function.

Your Voicemail will continue to work and save messages in the event of a power outage.

Note: Your 911 Service Will not function please see our Terms and Condition

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MacTel displays the phone number of the person calling you or Display the name of the caller.

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Other parties will see your phone number only. MacTel will not Support name display.