FAQs | MacTel

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    Mactel Help Center

    Features and Settings

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    Does MacTel have traditional “Call Waiting”?

    A

    Yes, MacTel service comes with Call Waiting features; You can see your Second callers caller ID details on the Home Phone screen.
    Press the “FLASH” button on your telephone to switch between calls.
    If you don’t have a flash button on your telephone, tap the hang-up button.  

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    How do I set up a conference call?

    A

    Press "Flash" button on your phone to hold the call. After hearing a dial tone, dial the third party's phone number.

    • If answered, press "Flash" again to bring both parties into the conference. 
    • If not answered, Press "Flash" to resume the original call.
    • If you hang up the call, the conference will end by default.
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    Do I have to dial any extra numbers with MacTel?

    A

    Calling inside the Canada you don’t need to dial any extra numbers.
    * Except Yukon, Nunavut, N.W.T and independence Rate centers serving rural areas.

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    Do I need to dial a country code to dial Canada from another country?

    A

    Not at all, to make calls to Canada just dial the ten-digit telephone number.

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    How do I dial International numbers?

    A

    Calling to international numbers with your MacTel works the same as with a traditional provider.

    • Calls to the US/Caribbean:
      Dial 1 + the area code + local number 
    • Calls to countries outside North America
      Dial 011 + country code + city code + local number 
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    Do I have traditional dial tone with MacTel?

    A

    Yes, you will hear a traditional dial tone when you use MacTel.

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    Does MacTel receive incoming calls as well?

    A

    Yes, MacTel is for both outbound and inbound calls; anyone in the world can call you.

    Voice Mail

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    How do I navigate the voicemail menus?

    A

    Dial *9
    Once you have accessed the voicemail system, you will have the following options:

    • 1- Play Voice Mail  
    • 2- Setup Menu
      1-Unavailable message , 2-Busy message, 3-Personalize Name, 4-Change Greeting, 5-Change Pass code  
    • 3- Exit Voice Mail  
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    How do I configure voicemail via email?

    A

    You will get voicemails to your primary email. .

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    What are the popular features?

    A
    • *9 - Voice mail
    • *81 - Block CallerID once
    • *68 - Unblock CallerID
    • *65 - Call with CallerID list number
    • *69 - Last Caller
    • *71 - Enable Call Forwarding
    • *72 - Disable Call Forwarding
    • *77 - Toggle Do not Disturb
    • *78 - Enable Do not Disturb
    • *79 - Disable Do not Disturb
    • *130 - Speed dial 
    .