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Mactel Help Center
Account Information
Can I change the name on my MacTel account?
Yes, please send your request to cs@mactel.ca
How do I change my email address?
Yes, please send your request to cs@mactel.ca
How can I save with MacTel when I am travelling?
MacTel is a great choice for travel. MacTel is a portable device and fits effortlessly in your pocket. You just need access to a high-speed Internet service; you will experience the same great service and savings around the world.
Note: Please make sure to update your 911 location when you move your MacTel to a new location.
How can my international associates, friends, and family save with MacTel?
MacTel is ideal for associates, friends, and family in other countries; they can use a MacTel service the same way as you do to make and receive calls to Canada.
It is a perfect way to save on international calling for anyone outside Canada.
Account Related Activities
How do I see the calls made on my device?
You can access your recent call logs online by logging into your account at My MacTel, Click CDR
How do I cancel additional year(s) of paid service?
You may terminate your use of MacTel at any time. Unused subscriptions are not refundable.
Phone Number Management
Can I get a Canadian Number from MacTel?
Yes, we do provide Canadian numbers by charging separately. Kindly check the allocation charges for different plans:
· 1$ - Monthly Plan
· 10$ - Yearly Plan
· 30$ - 3 Years Plan
What if I lose my MacTel password and/or email address?
Please click “Forgot Password?” button in My MacTel You must have your e-mail address to proceed.
An email with your password will be sent to your registered email address.
Do I have to give up my home phone number to try MacTel?
No, you are not required to give up your existing number to sign up for MacTel. You can select a new telephone number to use with your MacTel.